Post by shiyabul on Aug 19, 2024 7:32:32 GMT
All TopicsContact Center Pipeline BlogContact Center Pipeline Blog Verint CX Automation BLOG TOP INSIDE THE ISSUE MAGAZINE ABOUT Is Work From Home the New Normal? FROM THE APRIL ISSUE By BRENDAN READ -Sep , Is Work From Home the New Normal? When the COVID- pandemic struck, employers scrambled to equip their employees with protective gear, install barriers, and require staff, visitors, and customers to mask up and sanitize for essential in-person tasks and interactions.
Alternatively, employers had to send and fit their https://lastdatabase.com/ employees to work-from-home (WFH) and perform tasks and interact with others by phone, online, and video. Like for customer service, support, sales, and billing through the contact center. Consequently terms like “remote working” and “Zoom calls” entered the popular lexicon. Fast forward to today’s New Normal. The fading—but not the disappearance– of COVID-, combined with an unsettled economy, have empowered employers to try and bring their employees back into the offices i.
e., return-to-office (RTO), including on-premise contact centers. But employees who found they liked WFH have pushed back: also empowered by staffing shortages including and notably in the contact center. As a result, the term “hybrid working” has also entered the lexicon in balancing employer and employee wishes. Michele Rowan So is WFH, particularly and specifically for the contact center, part of this New Normal? And if so, how, how much, and what is the future of this way of working? To find out we interviewed Michele Rowan, a leading WFH expert and President, Work From Home Alliance.
Alternatively, employers had to send and fit their https://lastdatabase.com/ employees to work-from-home (WFH) and perform tasks and interact with others by phone, online, and video. Like for customer service, support, sales, and billing through the contact center. Consequently terms like “remote working” and “Zoom calls” entered the popular lexicon. Fast forward to today’s New Normal. The fading—but not the disappearance– of COVID-, combined with an unsettled economy, have empowered employers to try and bring their employees back into the offices i.
e., return-to-office (RTO), including on-premise contact centers. But employees who found they liked WFH have pushed back: also empowered by staffing shortages including and notably in the contact center. As a result, the term “hybrid working” has also entered the lexicon in balancing employer and employee wishes. Michele Rowan So is WFH, particularly and specifically for the contact center, part of this New Normal? And if so, how, how much, and what is the future of this way of working? To find out we interviewed Michele Rowan, a leading WFH expert and President, Work From Home Alliance.